Requests for Accommodation

If you are attending the OUF, Regional Fairs or the virtual Information Sessions and have accessibility needs (e.g., ASL interpreter, wheelchair), contact us.

The OUAC’s Statement of Commitment to Accessibility

In fulfilling our mission, the Ontario Universities’ Application Centre (OUAC) always strives to provide its services in a way that respects the dignity and independence of persons with disabilities. We are also committed to giving persons with disabilities equal opportunity to access and benefit from our services.

We have a history of providing top-quality services based on communicating and transferring information between:

  • the OUAC and applicants,
  • the OUAC and high schools, and
  • the OUAC and universities.

As such, we are committed to providing accessible communications in the following ways:

  • All publications the OUAC produces are available in alternative formats for all disabilities, upon request.
  • When requested, alternative formats will be made available within 5 business days and at no additional cost.

Documents required under the Accessibility for Ontarians with Disabilities Act, 2005, are available upon request.

View our multi-year accessibility plan.

Accessibility Feedback

Our goal is to meet customer expectations while serving persons with disabilities. We welcome and appreciate feedback on how well our services meet those expectations. You can provide feedback on the way we provide services to persons with disabilities in the following ways:

  • Telephone: 519-823-1940
  • Mail:
    • Ontario Universities’ Application Centre (OUAC)
    • 170 Research Lane
    • Guelph ON  N1G 5E2
  • Email

All feedback will be directed to the Director of Business Services.

Where possible, we will give an immediate and full response to a complaint. Some complaints, suggestions or recommendations may, however, require more time and effort to address. Normally, we provide a full response and explanation within 14 business days or as soon as reasonably possible. We will ensure that any response provided is in a format that is accessible to you.

Accessible Formats

To obtain any document in an accessible format, fill out the Accessible Format Request Form. The personal information collected in the Accessible Format Request Form will be used only to consult on and fulfill your request. This information will be retained in accordance with the OUAC’s Accessible Format Request procedures.

Telephone: 519-823-1940
Fax: 519-822-1682

Note: The email address and Accessible Format Request Form are intended for requesting documents in an accessible format and providing feedback only.

For more questions about the OUF, Regional Fairs or Information Sessions, contact us.

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